DELIVERY & SHIPPING POLICY
All deliveries are only within Malaysia. Street names and POS code must be correct and accurate.
NO P.O. Box or International addresses.
If the packaging seal is opened or damaged, DO NOT accept the parcel.
If you are not at home to receive your purchased order, Please contact the carrier service (courier service) within a stipulated timeframe for next deliveries or pick up..
If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.
We only use standard packaging materials for all orders.
We deliver each order to one delivery address within Malaysia.
A standard shipping & handling fee of semenanjung RM 10 , Sabah & Sarawak RM15 (Ringgit Malaysia fifteen) for every transaction for local delivery unless otherwise stated.
*If add on Accessories ( Box or Paperbag ) will Addition Charges for Postage
* (the fee is subject to change by the management without prior notice).
STRICTLY NO REFUND for shipping & handling charges.
All orders are dispatched and delivered by the designated carrier from Monday to Saturday excluding Sunday and public holidays.
DELIVERY LEAD TIME
Order confirmation and closing time is before 1 pm from Monday to Saturday (except public holidays and considered the next business working day where applicable).
Confirmed orders will be processed within one (1) business working days, excluding Sunday & public holidays.
Delivery lead time for Orders to arrive (after processing and packing) is as follows :-
Peninsular Malaysia : 3 – 5 business working days.*
Sabah & Sarawak : 7 – 14 business working days.*
*subject to courier service’s changes.
SALES, PROMOTIONS & FESTIVES PERIODS
During peak online sales & promotional periods, orders and deliveries may take longer time.
For festive seasons, please place your order 5 (Five) days in advance in addition to the regular lead time required.